Frequently Asked Questions.
Here are answers to some of the most common questions about working with Design on Demand. If you don’t find what you’re looking for, you’re always welcome to reach out, we’re happy to help.
Booking & Scheduling
How do I book a session?
How do I book a session?
You’ll start by selecting your session length. From there, you can either book with a specific designer based on their availability or choose the first available time and be matched with a designer. You’ll always see your session details before confirming your booking.
What session options are available?
What session options are available?
- 25-minute consultation — $199
A focused session for specific questions or quick decisions.
- 75-minute consultation — $499
A more spacious conversation for multi-room projects or layered decisions.
- Hour banks — Available upon request. Please contact us for more information.
Why are there limited time slots?
Why are there limited time slots?
We’re a small, intentional collective. As we grow, more designers, and more availability, will be added.
Do I need to prepare anything before my session?
Do I need to prepare anything before my session?
Before your session, you’ll receive a short questionnaire to share a few details about your space and what you’d like help with. This helps your designer come prepared and make the most of your time together.
After Booking
What happens after I book?
What happens after I book?
You’ll receive a confirmation email that includes:
- Your appointment details
- A link to your virtual session
- Tips on how to prepare
- A short, optional questionnaire
Do I need to complete the questionnaire?
Do I need to complete the questionnaire?
The questionnaire is optional, but often helpful. You can complete it right away or return to it later using the link in your confirmation email.
How should I prepare for my session?
How should I prepare for my session?
Simple photos or a short video of your space are more than enough. If you have paint samples, furniture links, or inspiration images, feel free to bring those as well.
Where does the session take place?
Where does the session take place?
All consultations are held virtually. Your confirmation email will include a link to meet your designer online, no apps or logins required.
Can I record my session?
Can I record my session?
Yes. You’re welcome to record your session for personal reference.
During the Session
What will we cover?
What will we cover?
Anything you’d like to explore. Your designer will guide the conversation, answer your questions, and offer clear, grounded recommendations tailored to your space and how you live.
What are my session options?
What are my session options?
- 25-minute consultation — $199
- 75-minute consultation — $499
- Hour banks (contact us)
What if we need more time?
What if we need more time?
You’re welcome to book a follow-up session at any time, based on availability.
Rescheduling & Cancellations
Can I reschedule my appointment?
Can I reschedule my appointment?
Yes. You can reschedule using the link in your confirmation email, subject to designer availability.
Do you offer refunds?
Do you offer refunds?
Sessions are non-refundable once booked. If something comes up, you’re always welcome to reschedule.
Technical Questions
What do I need for a virtual session?
What do I need for a virtual session?
A phone or computer with internet access and a camera is all you need. Good lighting is helpful, but not required.
What platform do you use for virtual sessions?
What platform do you use for virtual sessions?
Your session link will be included in your confirmation email.
No apps or logins needed.
What if we need more time?
What if we need more time?
You can book a follow-up session whenever you’d like.
For Designers
I’m an interior designer, how can I join the Designer Collective?
I’m an interior designer, how can I join the Designer Collective?
If you’re a designer interested in joining our Designer Collective, please reach out through the Contact page and select Designer Inquiry. We’d love to learn more about you.
